Billing
Requesting a Refund
Find the controlling policy, submit an account-based request, and understand what information is reviewed.
Review the current policy first
The Terms of Service contain the controlling refund language. This Help Center article explains the request path but does not replace or expand that policy.
Submit the request from your account
When a purchase is eligible for the account refund workflow, the account page displays the available request control next to that course. This keeps the request tied to the correct user and entitlement.
What to include
Identify the course and briefly explain the request. Support may review purchase status, course usage, prior refund activity, and the controlling policy before responding.
Still need help?
Send a tracked request with the course, page, or lesson involved. Do not include passwords, authentication codes, or complete payment-card information.
Contact FlightPush Support →